Shipping Policy

Our Shipping Policy was last updated on 25/04/24

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to
- Heartsandminds.com
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the Website.
“Website” refers to Heartandmindclinics.com, accessible from https://heartandminds.com
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Heartandmindclinics.com. The following terms and conditions constitute our Shipping Policy.

International Shipping Policy

Shipment processing times

The products are ready for dispatch after 2 – 5 days (processing/handling time)

Order cutoff time = (17:00 pm) Greenwich Mean Time (London) (excludes national holidays)

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders are costed accordingly or if applicable free.

Shipping method: Royal Mail International Delivery
Shipment cost: Priced at checkout
Time to process order 2 – 5 days
Estimated delivery time: 2-12 business days depending on seasonal postage difficulties and postal system short falls.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Heartandmindclinics.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses, as well as globally within set global postage parameters.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Heartandmindclinics.com is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

Heartandmindclinics.com is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.